ScreenCloud helps businesses communicate better with their teams and customers using simple digital signage software. Think of us as the operating system for all the screens at a company.
We have over 8000 customers around the world, including household names like Amazon, BBC, Sonos, Dropbox, and Uber.
We’re a globally distributed team – with offices in London, Belfast, Los Angeles and Bangkok. About a third of the ScreenCloud team work remotely from their homes, cafes or the beach.
This is a great time to come on board. We’re well-funded, have a growing customer base, and are established as an excellent educator. Our vision is to be the go-to brand for learning about digital signage. This is a chance to assist with our ambitious brand plans, it’s going to be quite an adventure.
Key experience we’re looking for:
Good technical knowledge
Ability to remotely troubleshoot issues
Communicates effectively in both oral and written form
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
This role will ideally suit someone who has worked previously in a support environment and is capable of handling the pressure of being able to debug and report issues to the appropriate
Provide remote and face-to-face technical support.
Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
Maintain accurate records of all issues with resolution and contact details.
Make continual improvements to procedures and documentation.
Automate workflows via scripting and active directory group policy.
Provide an effective interface between users and service providers supplying all
necessary diagnostic information according to procedures.
Ensure technical queries not progressing are escalated.
Ability to replicate problems and log them in our tracking software.
Such other responsibilities that may be reasonably assigned from time to time.
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